Cancellation / No Show Policy

Thank you for choosing Empire Eye and Laser Center. When you schedule an appointment at our office, we set aside enough time to provide you with the highest quality care. Should you need to cancel or reschedule an appointment,  please contact our office as soon as possible, and no later than 24 hours prior to your scheduled appointment. If your appointment is on a Monday, please call our office by 2:00 p.m. the Thursday prior. This gives us time to schedule other patients who may be waiting for an appointment. Please note that late arrival beyond the maximum 5-minute grace period will be considered a missed appointment.

Please see our Appointment Cancellation / No Show Policy below:

  • Patients who fail to show for their scheduled provider or consultation staff appointment, or cancel or reschedule within less than 24 hours of their scheduled appointment time, shall be subject to a “No Show/Cancellation” fee of $50.
  • Patients who fail to show for their scheduled surgical consult, or cancel or reschedule within less than 24 hours of their scheduled appointment time, shall be subject to a “No Show/Cancellation” fee of $100.
  • Patients who fail to show for their scheduled surgery or in-office procedure, or cancel or reschedule within less than 24 hours of their scheduled appointment time, shall be subject to a “No Show/Cancellation” fee of $250.

Other Fees

Below, please find a list of fees associated with additional services that are not typically covered by insurance.

  • Emergency Appointment Add Fee: $125
  • DMV Form Completion Fee: $35
  • Copy of Medical Records: $35 (Clerical cost)
  • Refractive Consult Scheduling Fee: $50 (This fee is refundable for patients found not to be candidates)
  • Cash Pay Cataract Consult Scheduling Fee: $50

If you have any questions about our policies or fees, please do not hesitate to call our office at 661.325.3937. Thank you!