Important Program Update

Over the past two years, we have been thrilled to offer the Empire loyalty app as a way to reward our most loyal patients for their trust and patronage. It has been exciting to see the many ways our patients have benefitted from this program, and as the first of its kind at our office, we have had many opportunities to learn what works and what we can improve upon.

Unfortunately, there have been a number of technical difficulties with the loyalty app over the past year that have increasingly impacted the user experience. While we have tried our best to resolve these issues with the developer, it has become clear that the app in its current form will not be able to live up to the high standard we have for our patients’ experience. Because of this, we have made the difficult decision to wind down the current Empire Elite Club program with the goal of launching a new and improved loyalty program that embodies the excellent patient experience Empire Aesthetic Center strives to provide our patients.

We understand that this news is disappointing, as it has been for us. Please rest assured that our commitment to an exceptional patient experience remains unchanged, and exciting things are in the works for our new and improved loyalty program. We look forward to sharing more about it as we get closer to the launch, and we thank you for your understanding and continued loyalty to Empire Eye and Laser Center and Empire Aesthetic Center. 

When will I stop earning loyalty points?

Beginning on January 1, 2023, Empire Elite Club loyalty points will no longer be awarded. 

What will happen to my loyalty points?

You will be able to redeem your loyalty points under the established program rules (100 points = $5 credit) until March 31, 2023. Effective April 1, 2023, Empire Elite Club loyalty points will no longer be redeemable.

What will happen to my loyalty status tier & perks?

Beginning on January 1, 2023, you will maintain the most recently achieved loyalty tier and you will be able to take advantage of the associated perks through March 31, 2023.  Effective April 1, 2023, all Empire Elite Club loyalty tiers and perks will end.

How will I know what my loyalty points balance is?

Unfortunately, due to continuing technical issues in the app, you will not be able to see the correct loyalty points balance on your device. However, our front office team will be happy to check it for you upon request.

Will this affect other loyalty programs, such as Aspire Galderma Rewards?

No, the Empire Elite Club program is completely separate from any other third-party rewards program we participate in. You will be able to continue earning Aspire points and other third-party rewards for as long as those programs continue. 

LOYALTY STATUS TIERS & PERKS

Platinum

PLATINUM TIER (1,000 points)

  • Free LASIK consultation ($50 value)
  • 20% off one skincare product (ZO Skin Health, EltaMD, Jane Iredale, Alastin)
  • $50 off one Aesthetic Laser Treatment
  • $50 off one syringe of Restylane filler
  • $75 off any CoolSculpting or Emsculpt package
  • $75 off LASIK Surgery

Sapphire

SAPPHIRE TIER (3,000 points)

  • Free LASIK consultation ($50 value)
  • 30% off one skincare product (ZO Skin Health, EltaMD, Jane Iredale, Alastin)
  • $100 off one Aesthetic Laser Treatment
  • One neuromodulator treatment (Botox, Dysport, Xeomin) at $11 per unit
  • 25% off one syringe of Restylane filler
  • 15% off additional syringes of Restylane filler (*Rolling)
  • $150 off any CoolSculpting or Emsculpt package
  • $150 off LASIK Surgery
  • $25 off MAB in-person event purchase

Royal

ROYAL TIER (5,500 points)

  • Free LASIK consultation ($50 value)
  • 35% off one skincare product (ZO Skin Health, EltaMD, Jane Iredale, Alastin)
  • $300 off one Aesthetic Laser Treatment
  • Neuromodulator treatments (Botox, Dysport, Xeomin) at $11 per unit (*Rolling)
  • 50% off one syringe of Restylane filler
  • 20% off additional syringes of Restylane filler (*Rolling)
  • $250 off any CoolSculpting or Emsculpt package
  • $300 off LASIK Surgery
  • $50 off MAB in-person event purchase
  • Spend $300 on skincare (ZO Skin Health, EltaMD, Jane Iredale, Alastin) and enjoy a $25 product credit (must be used in the same purchase)

LOYALTY PROGRAM RULES

  • The annual qualification period for membership level is the 12 months following your enrollment/anniversary date.
  • Loyalty points are generally earned at a rate of 1 point for every $1 spent on qualifying services and products during the qualification period and do not carry over into the following anniversary year.
  • Points may be earned at a higher rate during certain promotions.
  • Points cannot be earned retroactively (e.g. for purchases made prior to loyalty plan registration).
  • Points cannot be earned on purchases made with gift cards, surgical procedures, or in conjunction with insurance visits.
  • Every 100 points = $5 in credits to use at Empire and Empire Affiliates.
  • Points cannot be redeemed on the same day they are earned.
  • Members are eligible to receive 250 points for referring a new patient after that patient has received their first treatment. New patients must name the member as referrer at the time of service and only one member may be given credit.
  • Members who attain Platinum, Sapphire, or Royal tiers maintain that status until their next anniversary.
  • Must earn the minimum amount of points within 12 months to maintain tier status.
  • Rewards points are not transferable, may not be combined with any other specials, promotions, or credits (except Galderma Rewards Points), and may not be redeemed for cash.
  • Rolling discounts remain in effect for the duration of tier status.
  • Birthday and membership anniversary gifts must be redeemed at Empire Eye and Laser Center within 7 days of the qualifying event.
  • All loyalty program prices, discounts, gifts, and rules are subject to change without notice.